Refund Policy

All sales are final

Our templates are digital files that you download and keep as soon as your payment goes through. Because a download cannot be returned, all sales are final and we do not offer refunds if you change your mind.

Before you buy, please read the product page carefully. Each page shows real screenshots of every tab, lists exactly what is in the download, and explains which versions of Excel and Google Sheets it works with.

When we will help

We will fix the problem, send a replacement, or refund the payment if:

• the file you received is damaged or will not open in a supported version of Excel or Google Sheets, and we cannot fix it for you;
• you were charged twice for the same product by mistake; or
• you did not receive your download and we cannot deliver it.

How to ask

1. Email support@ownersheets.com from the address you used at checkout, or include your order number.
2. Tell us which product it is and what went wrong. A screenshot helps.
3. We will reply within 1 to 2 business days.

Most problems are solved quickly. See how to open your template for the common fixes.

If a refund is approved

Approved refunds are paid back to your original payment method by our payment partner, which processes orders as the seller of record. It can take 5 to 10 business days to appear on your statement. When a purchase is refunded, your license to use those files ends, so please delete your copies.

Your legal rights

Nothing in this policy takes away any rights you have under the consumer protection laws that apply to you.