Refund Policy

Our 30-day money-back guarantee

If a template or bundle is not right for you, contact us within 30 days of your purchase and we will refund the full amount you paid. You do not need to give a reason, though we are grateful if you tell us what was missing.

How to request a refund

1. Email [FILL IN: support email address] from the address you used at checkout, or include your order number.
2. Tell us which product you would like refunded.
3. We will confirm by email, usually within [FILL IN: your real response time, for example 2 business days].

How refunds are paid

Refunds are returned to your original payment method by our payment partner, which processes orders as the seller of record. Depending on your bank or card provider, it can take 5 to 10 business days for the amount to appear on your statement.

After a refund

When a purchase is refunded, your license to use those files ends. Please delete your copies of the refunded templates.

Bundles

A bundle is sold as one product and is refunded as a whole. We cannot refund individual templates from within a bundle.

After 30 days

Because our products are digital downloads, we cannot offer refunds after 30 days. If something is not working, contact us and we will do our best to fix it. See also how to open your template.

Repeated refunds

The guarantee is there so you can buy with confidence. We may decline a refund where there is clear evidence of abuse, such as repeated purchases and refunds of the same product.

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